FAQs

We’re here to make your shopping experience as smooth as possible. Below, you’ll find answers to some common questions. If you don’t see what you’re looking for, feel free to reach out—we’d be happy to help.

Are your toys safe for babies?

Yes! All of our toys are designed with safety in mind. They meet UK safety standards and are made from high-quality, non-toxic materials. We always recommend supervising young children while they play to ensure their safety.

How do I clean your products?
For most of our plush toys, we recommend spot cleaning or gentle hand washing. Please check the care instructions on packaging for specific cleaning guidelines.

Can I customize any of your products?
Currently, we don’t offer customization options for our products, but we’re always working on new ways to bring more fun and personalization to our store, so keep an eye out.

How long will it take to receive my order?

We process all orders within 1-2 business days. Once your order is shipped, delivery takes 3-5 business days. Please note, delivery times may vary based on your location and the courier’s schedule. Rest assured, we’ll do our best to get your order to you quickly.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the UK. No hidden fees, no surprises.

Can I track my order?

Absolutely! Once your order is on its way, we’ll send you a tracking number via email. You can use this number to follow your package’s journey and get real-time updates on its status.

Do you ship internationally?

Currently, we only offer shipping within the UK. If you’re located outside the UK, we’re unable to fulfill your order at this time, but stay tuned for future shipping expansions.

What’s your return policy?

We want you to love what you ordered! If something isn’t quite right, you can request a return within 30 days of receiving your order. The product must be unused and in its original packaging to be eligible for a return.

How do I contact customer support?

We’re always happy to help! You can contact us by emailing support@smartlittletoys.co.uk. For quicker assistance, you can also fill out the contact form on our website, and we’ll get back to you as soon as possible.